Privacy Policy for FluffyWeb

 

Effective Date: 13 October 2025

1. Introduction

Welcome to FluffyWeb (“we,” “our,” or “us”). We are located at [Your Company’s Full Address, Delhi, India]. We are committed to protecting the privacy and security of the personal data of our clients, website visitors, and partners.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, fluffyweb.tech (the “Site”), or use our services, which include web development, Google Ads management, Meta Ads management, and e-commerce solutions (collectively, the “Services”).

By using our Site or Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our Services. The types of information we collect are:

a) Personal Information You Provide to Us: This is data you voluntarily give us when you request a quote, fill out a contact form, or communicate with us directly. This may include:

  • Identity Data: Full Name, Company Name

  • Contact Data: Email Address, Phone Number, Business Address

  • Project Data: Information and requirements you provide about your business and project needs.

  • Communication Data: Records of your correspondence with us.

b) Information We Collect Automatically: When you visit our Site, we may automatically collect certain technical information about your device and browsing activity. This includes:

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Information about how you use our website, such as pages visited and time spent on the site. This data is collected using cookies and similar tracking technologies.

c) Client Data: When providing our Services (like managing Meta Ads or e-commerce platforms), we may act as a “Data Processor” on behalf of our clients. In such cases, we process data related to our client’s customers as per the client’s instructions and their own privacy policy. We do not own or control this data.

3. How We Use Your Information

We use your personal data only for the purposes for which it was collected. These purposes include:

  • To Provide Services: To respond to your inquiries, provide quotes, and deliver the web development, advertising, or e-commerce services you have contracted us for.

  • To Communicate with You: To send you project updates, invoices, and other service-related communications.

  • For Marketing: To send you information about our new services or offers, but only with your explicit consent. You can opt-out of marketing communications at any time.

  • To Improve Our Site: To analyze website traffic and user behaviour to improve the functionality and user experience of fluffyweb.tech.

  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes in India.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: With vendors who perform services on our behalf, such as cloud hosting providers, payment processors, and analytics services (e.g., Google Analytics). These providers are contractually obligated to protect your data.

  • Advertising Platforms: When managing your ad campaigns, we share necessary information with platforms like Google and Meta as required to run and optimize your ads.

  • Legal Requirements: If required by law, court order, or governmental authority, we may disclose your information to comply with such legal obligations.

5. Cookies and Tracking Technologies

Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies.

 

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights Under the DPDPA

As per the Digital Personal Data Protection Act, 2023 of India, you have certain rights regarding your personal data. You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete data.

  • Erasure: Request the deletion of your personal data where it is no longer necessary for the purpose it was collected.

  • Grievance Redressal: The right to have any grievances regarding your data processing addressed.

To exercise any of these rights, please contact our Grievance Officer.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

9. Third-Party Links

Our Site may contain links to other websites. This Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policies of any other site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.

11. Grievance Officer & Contact Us

In accordance with the Information Technology Act 2000 and the DPDPA 2023, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Name/Title: Grievance Officer Company: FluffyWeb Email: [e.g., privacy@fluffyweb.tech] Address: [Your Company’s Full Address, Delhi, India]

12. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding shall be brought exclusively in the courts of Delhi, India.